Disgruntled

<p><span style="color: #555555; background-color: #ffffff;">On Thursday (18/08/2016) I had an encounter with a lady named Phumzile a.k.a phumi. The lady was refusing for me to exchange a dress which was bought by mom the previous day at a different branch. Her reason for refusing was that the dress was bought using an in-store account and therefore they needed the cardholder to sign for it or a gift receipt; I had valid receipt for the dress as well as the card which was used to make a purchase. Upon her refusal, I took the liberty of calling my mom to ask her if she was ever offered a gift receipt when she bought the dress but it was never given to her nor was she ever told that only the card holder can exchange goods purchased on account. My mom then tried to speak to Phumi, in order to clarify the matter but she was outright rude and told my mom that 'this policy' has been part and parcel of the foschini group for the past four years . In turn I asked her to call the call-centre on my behalf and she told me that I am not a customer therefore I don't have the right to call them . We went back and forth for a lengthy period of time until her colleague came to my rescue and dialled the phone. If I'm correct, the person who answered my phone was Natasha or Natalie and she instructed Phumi on how to process my request however she still refused and decided to call her area manager who also instructed her to grant me service. Overall, It took me nearly 60min to exchange a dress, not only that, Phumi was unpleasant to me and disrespected my mom over the phone.</span></p>