Disgraceful and terrible attitude

Called in to the new accounts department to find out the status of my application after the customer service agent threatened me and cut the call after I asked to speak to her supervisor. I then called the customer services department and was put through to the new accounts department I was then put to talk to Anthea(team leader) who is a very rude person and is clearly *********** at her job ,she kept speaking about my account being declined and the reasons behind it, but that was not the purpose of my second call.Anthea you are clearly void of understanding ,you need to be trained on customer skills, your service and attitude are PATHETIC you passed the buck instead of solving the problem.you didn't even have the decency to offer an apology after a member of your team threatened a customer.