MB
Maxeen B
1 reviews | Active since Oct 2014
17 Feb 2015, 23:30
discontinued product on display
My mother and I went to the Hi Shop where I was suppose to choose a phone. I instantly fell in love with the Mobi cell Pulse. My mother agreed to buy it and I asked the salesman to assist us in purchasing the phone. He went to the stock room and came back saying they had no stock. The other salesman said he could order it but he does not know how long it will take. He suggested that we buy it online. The following day mother called to order the phone but she was informed that the phone has been discontinued. I would just like to know why the phone is on display which gives the customer the idea that it is in stock and available to purchase, when it is not?
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Replies (1)Foschini's replyOfficial
18 Feb 2015, 11:06Hello MB***8,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Foschini's reply18 Feb 2015, 11:06
Official
Hello MB***8,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
