Disappointing Aftersales - poor management

<p>I purchased a Tempo Watch for my son at Foschini - 21/12/2015. One of the numeral letters came loose and I took it to Foschini Richards Bay for repairs on 17 December 2016. The watch got lost/****** whilst in for repairs at Foschini. Everytime I enquired I was told that they are busy looking for the watch and that Management will contact me. This never happened. Everytime I visited the shop and requested to speak to the manager she was not available or refused to talk to me. In March i went to the shop and did not leave until she came to see me. I was then told that I can take another watch to the same value which I bought the watch for. In 2015 i paid R1199 for the watch. The same watch now costs R1599. I was told that I can take the watch but have to pay in the difference. I said why should i pay in the difference if it was not my fault and should not be required to pay in the difference. I requested the manager if they could not enquire from other branches to find the same watch for me. She told me that she would try and contact me within the same week. That was a Saturday. Now it has been more than a month down the line. When i went in 2 weeks ago I was told that the Manager will contact me when i should be coming in. I am totally and utterly fedup with Foshini Richards Bay and their management. They give the Foschini Group a very bad name to say the least. As for their Manager, I would really suggest in replacing her. </p>