1 reviews | Active since Mar 2015
Disappointed in Mobicell Phone
<p>In February 2017 i bought a phone at your Duesouth escape shop at Cresta shopping mall. But before purchasing a phone I told the store supervisor that I'm buying the phone as a gift & the phone must be good as it will be used for work purposes & the clerk told me that the Mobicell is a good phone as it as the new Updated Marshmallow features for Polaroid & Android, & i still said to him we were looking for a Samsung. I also explained to him that it will be impossible to bring the phone in 7 days as the person the phone is bought for stays in the south. Not even a day later the phone was giving problems with the battery dying in less than hour & the whatsapp messages do not get through. So after being at the store twice & explained it to Thabo/Tumi cannot remember his name, that he was the one that sold the phone to us i even made him speak to the person the phone was purchased for. Because the phone is being used for work purposes I was forced to buy another phone on my account & after more than a month the phone was at the store. So i would like the phone that was returned to the shop to be credited from my account. As it when in for repairs & wasnt in my possesion. Please credit my account soonest.</p>
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant Operations Department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant Operations Department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
