Disappointed customer

Approximately a month ago I purchased a pair of boots at your Phoenix store. It is a high heel boot, black in colour and cost R499. To my disappointment after one wear I noticed creasing lines across the front and back of the boot.

On Friday (25 March 2022) I visited your Gateway store I was advised by the store manager Vaneesha that she could not help me exchange the product for something else as the boot had been worn and could not be sold to another customer. She also advised me that the boot does crease. I am a regular patron at your Foschini store and I am extremely disappointed with the service and product. Having spent R499 on a pair boots as I consider your products to be of the highest quality, I'm dissatisfied. If you know that the boots are prone to creasing then you should advise your customers of this occurrence as the store manager advised me today or discontinue the product.

To resolve this problem I suggest that you pick up this pair of boots and run a quality check on the product.

I look forward to a reply and resolution to my problem.