Disappointed customer

I am a regular patron at the Foschini store, yesterday I visited the Gateway branch and I am extremely disappointed with the service I received.

I purchased a body suit on the 25th of March, due to the body suit being the incorrect size I took it back on Sunday (02 April 2023) to get the correct size. To my surprise the cashier (Lelo) advised that I would not be able to get an alternate size and the body suit cannot be exchanged nor returned. The manager on duty (Shannon) assumed that the hygiene strip was removed. However, the body suit did not have a hygiene strip when I purchased it nor was I advised that the item could not be exchanged/ returned. If I were advised I would have tried the item in store before purchasing.

Now I am stuck with an item that is of no use to me. Furthermore, on my way out the store I took a snap of the body suits hung up as proof that there are no hygiene strips on any of the body suits. It's really upsetting being made a **** by the manager, implying I removed a hygiene strip that was not there in the first place.

I am completely dissatisfied and extremely upset with the unsatisfactory level of service with the service at the Gateway store. I expected much more from a prestigious and reputed company of this standard.