Disappointed client

I have never experienced such a terrible service from Donna, I've been calling since 2:30 in the afternoon, all the branches no one answers the phone, is this the kind of service we should be receiving from you guys? I called Wonderpark there was no answer, I called Wonderboom, still no answer, I even called Soshanguve, still no answer from them as well. Can someone please be in contact with me urgently as I really need to speak to someone... This is not what I was expecting from this store...