disappointed and disgusted

I had app**** online for an account on the TFG website,I went on with my application and didn't imediately receive a response,about a hour after I app**** online I went to my nearest foschini store and went to find out what's going on,the lady told me she can't find my application on the system and called into accounts department,I waited and told her I'm going somewhere an I'd be back,I was at a store when I received this sms from TFG Congratulations MISS DOMINGO! Your FOSCHINI STORES account has been approved. Please go to your nearest store with your ID to collect your card.I was so excited and went back to the store only for the girl to tell me the account was declined due to affordibility,why the **** would u send someone a message like this CLEARLY saying that u have got the account and that u must get your card,I doesn't say preapproved and bring proof of income in 2confirm,u guyz must ****ing check what u sending customers cuz that's giving false hope and misleading,I also work in a well known company that also offers accounts to customers but never had I seen such incompetence,I'm so disappointed in such a big company,thought TFG was professional but they not.