Disappointed and annoyed

Good day,

Please assist with my account that is said to be in areas, I did make a payment please find attached proof of payment. I have been failing to get assistance regarding this.

Regards Sisanda Good day,

As per my telephonic conversation with one of your consultants can I please have proof that this was credited to my account because I still get emails to say I'm in arrears. Show quoted text Can I please get response regarding this issue PLEASE Show quoted text Please check the email forwarded to you yesterday has an attachment Show quoted text Show quoted text I still haven't received any communication regarding this, can someone please advise. Show quoted text Can you please give me a call on *** Show quoted text Good day Gwyneth,

Hope you are well and safe. Did u manage to get someone to assist regarding fixing my payment profile?

Regards Sisanda Show quoted text It is with great disappointment that I have to write this email after countless engagements with different individuals within tfg that promised to assist with this issue. For reasons best known by you guys my credit record show that I have missed payment with you guys for 2 months. Nobody wants to give me a reason of how and why. I'm constantly in contact with tfg regarding this matter but it's either the phone gets dropped or I am told about escalations that never yield results. I am not sure wat I need to do anymore to be genuinely assisted on this . You guys are messing up my credit score big time and the level of incompetence is so annoying coz I constantly have to lose money buying airtime with 0 assistance at the end of the day.