DISAPPOINTED

I had the most frustrating experience this morning when I tried to return a belt that I purchased from CHARLES & KEITH to be told that my card has expired and would need to renew it. The staff from @home tried to assist me and called the CUSTOMER SERVICE department and nobody answered. I then called from my cellphone and someone answered, only to be told that they are BUSY and can not help me as I need to call from the store telephone. I asked if I could walk to the store as I was in the mall and the response was a blatant NO! I find this appalling as they neglected to answer the phone when the sales assistant called them from the branch and THERE WAS NO customer service when I called. I am employed and do not have time to run errands in the week and utilize the weekends for this activity. I can not get my head around why I could not be assisted when I called and there was no empathy from the call center agent. This was my worst experience with a company and all due to the failure of the agent providing a service to the customer.