Disappointed

<p>I submitted my affidavit, ID and filled in a Dispute Form at Foschini in Boulders Shopping Centre, Midrand. The lady that was assisting me then told me that she will call me and tell me how long the investigation will take (someone opened an account using my details). After not recieving a call from her, I decided to call the head office myself. To my surprise I was told that they never recieved anything from Boulders and I was told to go back there and basically do everything myself. I dont know which world you are living in where you thing I have luxury time in my hands. Firstly the service there is slow, secondly when I wanted to do everything myself I was told that wont be possible I have to go to the store and lay the complain there, now all of that has changed? I dont understand how you allow someone to activate an account using an ID that is not mine (you see, I had an account with Foschini before so you have my real ID so you should have picked this up if you were doing your job right). I need this to be sorted out as soon as possible. I am not some yo-yo that will be going back and forth because you have hired *********** staff that decide to sit on documents instead of sending them through to Head office for investigation and while you are at it, provide training for them because they clearly dont know what the procedures are nor do they know how to answer the phone because it goes unanswered when you try to call.</p>