Disappointed

<p>I recently had a smash and grab incident on Monday which resulted in my phone being ******, I called Foschini on Wednesday as they were unavailable on Tuesday (as it was a public holiday). The lady I spoke to on Tuesday that i could submit my claim within 30 days. I decided to submit my claim during the weekend, when I arrived there I was assisted by Tumi who demanded that I needed to motivate my claim as this was too late and get an affidavit, his attitude was off putting and very condensending, when I arrived with my affidavit I was then told that I would by unable to submit my claim without my imei which I do not have as I the box was lost during moving. How is it that a company which I have an account from and have cellphone insurance with does not have these details? Why is the process made so difficult? I have been paying for insurance for over a year now and when I need to claim I am unable to?</p>