disappointed

I am extremely upset and shocked with the level of service I have received from the Foshini TFG group. I set up a direct debit 8 months ago and didn't realize till last month that it was reflecting as missed payments on my credit score. I sent a email to try to sort out the direct debit issue and missed payments. After waiting a week, I got a response saying that the issue has been resolved. Just to come this month its again a missed payment and my credit score is still messed up. I called in to the customer service department because I had a missed call from TFG this morning. Just to be informed that I have been making the payments but its been going off as missed payments because the date was set for the 28th. The agent informed me I must send a email and she will log a complaint and I will get a sms with the reference. I got no sms with a complaint reference. My airtime ran out and the call dropped and this agent didn't call me back nothing. Now my credit score is down the drain, I still have a direct debit that goes off on the wrong date that was set up directly with a TFG agent. Now my anxiety is through the roof because I am already in financial detriment but now I need to plan making a double payment because a TFG customer service agent never told me it would not be possible and set a direct debit for the incorrect date. My complaint has not been acknowledged or recognized. With my current credit score, I cant do anything. I have been pushed back so many steps and it is all TFG groups fault. This is putting me in a terrible mental state and giving me stress that I currently am not able to handle. This level of service is not something I expected of TFG and now im being thrown from pillar to post.

This morning got a sms because i updated my contact number saying i missed a payment Please help me