Delayed Refund for Unsuccessful TymBank Transaction at Foschini The Glen

I am writing to express my extreme frustration and disappointment with the service I have received from Foschini The Glen regarding a recent transaction issue.

On the 25th of July I visited Foschini The Glen and made a purchase using my TymBank card. However, I encountered a problem during the payment process. The sales representative who was assisting me informed me that the transaction did not go through and was unsuccessful. Based on this information, I decided to pay for my purchase in cash, as I had no reason to believe that any amount had been deducted from my account. I later checked my TymBank account and discovered that the full purchase amount had indeed been debited from my account. I immediately told the sales representative who was assisting me and she advised me to wait a few hours for the money to be refunded back into my account. Trusting this information, I patiently waited. However, three days passed, and the money had not been returned to my account. In an effort to resolve this issue, I promptly provided Foschini The Glen (on the 27th of July) with my bank statement, clearly indicating that the transaction had indeed gone through, and my account had been debited. The staff at the store have been very kind and helpful in assisting me and updating me of the investigation from “head office” Now, more than a month has passed since the incident, and I have yet to receive my refund from Foschini. I find it incredibly frustrating and disheartening that a reputable organization such as Foschini head office or does not have adequate systems in place to expedite the resolution of such issues, especially when clear evidence has been provided.I have been patient throughout this ordeal, but a month and several days of waiting for a resolution is simply unacceptable. I am at a loss as to why my money has not been returned to me, despite providing all the necessary documentation.

I kindly request that you take immediate action to rectify this matter.