Deception and nonsense

<p>I went to Foschini The Glen Mall and received good service from one lady, who was encouraging me to buy as there was an extra 33% off on all sale items. I was then looking for specific boots which they did not have in store, but they gladly checked for me on their system and advised me to go to Rosebank mall. I drove from The Glen Mall to Rosebank mall and got there at 17:54, their doors were all closed already. While I was standing there to try and catch their attention, another customer came at 17:55 and we were now standing to get them to open as it was not yet 18:00 (as written by the door and falsely advertising to customers). Finally their security guard came to the door and told us that they are closed. We then told him to open as it's not 18:00 yet, he refused and we asked for the manager. A lady was called who didnt even introduce herself and told us that they had to closed because of a "Power failure", I then asked whther it affected every store in the mall and she said no. Then she changed her story to say their sytem is down, the other customer advised her that he used to be in the retail industry and they have the ability to transact even when the systems are down. The lady went on to call someone else who was equally rude to us and shutting the door in our faces. They discussed the situation and it was 18:02 by then (As the other stores in the isle were closing), they then decided to let us in. Once I got in I asked for those boots and advised that the extra 33% off sale ended yeterday(24July) and when I disputed that as I'm from another mall, they said oh well do it for her then. The overall service was so pathetic and I could not wait to get out of the store as they think all customers are stupid and dont know their rights. One of the reasons why they decided to open was that the gentleman I was with was trying to call the head office to report their behaviour. Ridiculous!!</p> <p>They can check the transaction that was made at 18:11 on the 25th July 2016 from my account, and the gentleman was assisted shortly after I paid.</p>