Debt Collection

<p>I have been receiveing calls from Foschini for a debt I do notknow. I joined the Foschini Club years ago and last year I decided to close it. So I went and paid the full balance. Few months later I received an e-mail advising that I owe R64,I went to the Fourways branch, to query however the teller didnt know what the about was for . I told I have closed this acount, I mustnt receive any of this. I decided to pay the amount of R64 hoping that Foschini will leave me alone.</p> <p> </p> <p>THey came back again this year and now this bill is R111 or more.They started calling in the evening and sending SMS, i felt so abused. I went to the Sandton branch wherein I was assisted. they closed the account however didnt assist with having this account closed becuse after that i continued to receive calls and SMSes from Foschini. I then went back to Sandton branch. They were so helpful, they contacted the callcenter to try and get the source of this amount. they were told that the amount was from a club magazine that I subscribed to when i took up the account and remains inforce until cancelled. I asked if I can speak to the agent, she still saidn the same thing. I then asked to speak to her manager. She thenrequesgted to tspeak to the branch manger, they spkoe and asked me questions through the branch manger. I requested to speak to the agent again. When I did, the agent asked security questions. I got the digits wrong for the postal address ans that was it with the agent she was no longer interested intalking to me. Think about it, im at the branch with my ID book and the Foschini Card and drivers license. the agent could have used branch manager to verify my information with them, no too much for the agent who has to "follow" the rules.</p> <p>I was refused that priviledge. In fourways to make the R64 I did specify to the agent that I want the account closed. </p> <p>I am very tired of Foschini and their calls. I do not even read the club magazine, be that ai it may I will not be bul**** to pay R111 that I do not know, you may have received R64 last year but I will not be fooled anymorer!!! if your foschini Fourways employees still dont know how to listen and act on customers instructions, it wont be at my expense. 2 years ago, I had a complaint about the same branch (Fourways). Foschini referred me to a guy who was at that time responsble for their Jo'burg branches. Here I am again having the problems eminating from the same branch.</p>