Debt collecting at inconvenient times
My husband is behind with this Totalsports account. Life happened. We are making payments on this account, but to be called at 7am or 8:30pm to make payment arrangements is absolutely inconsiderate. What gives your call centre the right to contact someone at these insensitive times to ask about payment arrangements. Surely that isn’t align with South African business hours. Please review this strategy as it is not working and is only upsetting us further.
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG