1 reviews | Active since Jun 2016
Debiting my account without my consent
<p>I had R400 credit with foshini after paying too much on my account. I get an email this morning stating my account os grossly in arrears and they have tried to contact me numerous times without success.</p> <p> </p> <p>Every time the foshini group calls me from their Cape town office I answer the call and no one speaks on the other side and then hangs up. NO ONE called me to say my account is in arrears. I even checked the number on google and saw it is the foshini group but figured it is their call centre as I cannot call the number back.</p> <p> </p> <p>On further investigation i find that my entire R400 credit has been debited into me owing them money by a lifestyle magazine subscription I NEVER agreed to, and that I NEVER recieved. The magazine subscription was only cancelled on my account after my R400 credit was depleted.</p> <p> </p> <p>So please tell me how such a large company can just debit your account into you owing them money, when in actual fact they owe ME. Seems like theft to me.</p>
Good Day Michelle ,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
TFG
Good Day Michelle ,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
TFG
I spoke to your customer service department this morning already, they cannot reverse anything. They then transferred me to a different department that handles the lifestyle magazine subscription that was added to my account and obviously there was no answer and my call got cut off. very convenient, I want to speak to a person high up in foshini, this is unaccpetable to make me wait two days for you to give me answers as to why my money in my account just disappeared.
I spoke to your customer service department this morning already, they cannot reverse anything. They then transferred me to a different department that handles the lifestyle magazine subscription that was added to my account and obviously there was no answer and my call got cut off. very convenient, I want to speak to a person high up in foshini, this is unaccpetable to make me wait two days for you to give me answers as to why my money in my account just disappeared.