Death / Funeral Benefit
I submitted the death benefits claim via the cape gate branch during 2014/2013.
All the necessary documents were submitted and today clients asked me about the progress. What a disgrace that Foschini group deducted the monthly club fees from the deceased and still fail to deliver. The branch just fail to assist with enquiries and say that they are not allowed to submit claims anymore.
Definately need to take further action. This money could have paid one year of the minor child'school fees.
No words can describe the utter disgust.
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologies for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologies for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,