**************** by Foshini

<p>On the 23rd of march I received a call from foshini cellphone insurers letting me know they've declined my claim even after my heartfelt explanation on why I claimed late they didn't care my question goes to TFG group why train your staff to advise us to take insurance knowing very well we won't be covers according to my knowledge once you take insurance you are covers immediately even before you pay your first premium I feel my right as a customer were violated even worse they phone a day after world consumer day,l lost my phone last September month end in Jhb cbd I only noticed my phone was gone when I arrived home that my bag was opened and my Samsung is gone where I was working the was no TFG store around where I could go in and ask on how to claim I had to wait for my child's birth before I could visit the nearby store in my case it was foshini jabulani I went to them and explained everything and the were so helpful they even made a call to them to ask if I can claim they gave me the go ahead to do so I went and block the phone went to SAPS for affidavit as you know it allows you to write the basics between those days they would call me to go back to the store to fix something I did all they needed for me to my surprise after all my hard work going up and down carrying my baby and paying for so long they decide to decline my claim,I tried getting hold of TFG head office but I didn't reach them why allow people to rob your customers in your name I am very angry after so long being foshini's customers never had such incompetency I'm very disappointed paying for mahala from march 2015</p>