Damaged Goods / BAD Service

To whom it may concern Please note that I bought FOUR watches on you Black Friday SALE for a total of R1499.99. One of the watches was broken, which I tried to return to the store today. (East Rand Mall). After refunding me R375.00 rand, I was told by the cashier that there is no stock of the specific GUESS watch so they have to refund me. My question to the cashier was, where am I going to buy a GUESS watch for the price of R375? The branch manager was then called and I was told that NO swop is allowed because the SALE was just for 4 days!!! MY QUESTIONS: 1. WHOSE FAULT IS IT THAT I BOUGHT A BROKEN WATCH?????????? 2. WHOSE FAULT IS IT THAT THERE WAS NO STOCK OF THE BROKEN ONE???????????????? I expect a answer back in a week! You can find my contact details below: Thank you Regards, Louise Cornelius ********** 628