Cutting a pay as you go phone

I have a account with TFG. I bought airtime for R60 a month then get R100 airtime per month. The person who gave me this option did not say that they are going to put this as a contract phone then. I could still buy my own airtime and data as it was still pay as you go. I decided to cancel the R60 with TFG what a hassle to get my own phone number back. I had this over 9 years on the same number with no contract. I have been waiting for over 24 hours. They keep on repeating 24h to 48h to get my number back. All the airtime of R150 and 4Gig data I have preloaded I lost because of there cutting a pay as you go number. If I bought the phone and the contract as a contract phone from them I would understand for cutting MY NUMBER. I need to do business on this number and the consultants are like grammar phones they can just repeat no extra help from there side. hey only repeat what they have listed. Who is going to refund me for over R600 loss of data and airtime on my phone not TFG or there call centre. I need my number and to say the least MTN is just as bad in getting hold of a consultant to help. Does anybody have a solutions to this.