Customer service well below par

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Imaan

10 reviews | Active since Jun 2015

30 Mar 2021, 21:21 Customer Service Level well below par In Nov / Dec 2019 my debit order details mysteriously vanished from my TFG system profile, needless to say my debit orders wasn't collected and I ended up paying my account via EFT, from December - after I called TFG to ascertain why I wasnt debited. TFG updated my profile internally in FEBRUARY 2020 and, thanked me for servicing my account religiously and alerting them, by listing me as in arrears in Jan 2021. TFG has acknowledged the error and commited to submitting and update to the credit bureaus, which is yet to happen. I've spent so much time and energy on this query by calling and asking for updates - to no avail. There is no sense of accountability and ownership by TFG. I've been told it's been allocated to a manager- then that a manager has assigned it to an agent and, now dead silence - I need my credit record updated as current for Jan 2021 asap!