Customer service Schmustomer service

So, life happened and then COVID happened and I fell behind on my Foshini account to the point where they handed me over to DMC, I made a settlement arrangement with them 2 months back, paid up and DMC cleared the duplicate profile they made on my credit report but Foshini has not cleared the one they created and now it looks like in still owe them and it is negatively impacting my credit profile. I called and was told to mail their support service but there is never any informative feedback or action. They just auto mail you back minutes later asking you to rate the serive. What service TGF?!! Exactly what service are you referring to, I met my end of the responsibility to you guys just dont care to sort me out and get my profike back on track?!