Customer Service - not rendering a service

I enquired about a cell phone which I saw on the Hi Online website on 29 Nov 2015. I subsequently waited a few days for feedback, and nothing, after which I complained on Hello Peter. I then received a response a day later from Tamryn Henry requesting me to send through the enquiry again, which I did. Four days later I received a reply from Tamryn apologising for the late response (apparently my email was in her spam folder). <br> <br> She then advised re the availability of the cell phone, the price, etc, which was acceptable and which I appreciated. I then received a second email, in which she tries and shifts the blame to me, saying that I did not send the initial email to the correct email address ( I sent it to the cutomer services address listed on the website), and I am now trying to figure out if I have misunderstood what \customer services"then means!? I was also told that someone had responded to my email"