1 reviews | Active since Dec 2011
Customer service non-existent.
<p>After visiting two Foschini branches looking for a specific dress which was advertised on the Foschini website (both stores were sold out), I contacted 3 other Foschini branches to ask if they might have the dress in stock. Out the 3 branches, only one branch answered the phone. After trying numerous times between the other two branches, I decided to send an email to head office to ask if they could assist me. .... and I am still waiting. Your customer service is seriously lacking and I am shocked by this kind of service from a well know retailer as yourself.</p> <p> </p>
Good day
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.
Thanks,
The Foschini team
Good day
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.
Thanks,
The Foschini team
No one has contacted me. It seems this lack of service is the standars which to expect from your Foschini branches, right through to Head-office.
I work at a reputable private school, and part time at one of the Universities. I will definitely express my dissatifaction with your brand if, and when asked.
No one has contacted me. It seems this lack of service is the standars which to expect from your Foschini branches, right through to Head-office.
I work at a reputable private school, and part time at one of the Universities. I will definitely express my dissatifaction with your brand if, and when asked.
Good day
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Good day
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
It has been 10 days since your second response ensuring me someone will contact me - and despite your promise of "we'll make sure this doesn’t happen again", it has indeed happened again. Fortunately for me, Truworths was more than happy to assist me with ordering 5 dresses / pairs of shoes and jewellery for brides****s in the correct sizes / colours. Don’t bother replying. Your response is worthless.
It has been 10 days since your second response ensuring me someone will contact me - and despite your promise of "we'll make sure this doesn’t happen again", it has indeed happened again. Fortunately for me, Truworths was more than happy to assist me with ordering 5 dresses / pairs of shoes and jewellery for brides****s in the correct sizes / colours. Don’t bother replying. Your response is worthless.