Customer service agent Nsekelelo unprofessional and misleading.

Foshini does not seem to understand that the world is going through a pandemic and that it is difficult to keep up with installment payments no matter how little you may think the payments are!

-My mom has been constantly harrassed by the agents calling and asking for monthly installments on MY account. account. -I went to Foshini on Mahatma Gandhi over last weekend and the consultant made it no big deal that my account was overdue..I had the cash ready to pay and I had asked for a statement of my transactions which she was unable to provide me. The consultant didn't ask again for the money so I left and spent the money on other essentials. -Next minute I'm getting a call on my phone from another one of their agents Nsekelelo,asking when I'll be settling the installments... I said this coming weekend. I also asked for a statement of my transactions again and she had agreed to send them. I had to ask if she had my email of which she didn't because she now asked for it from me..I said it out and she confirmed that she had gotten it, when I asked her to repeat it it was completely wrong. That's why we have Phonetics which she failed to use. -Few hours later I'm yet to receive a statement instead I receive a text saying my account has been handed over to an ADMINISTRATOR. Pay R27 immediately. My installments are not even R27. I'm confused.

This is poor service from the agent...She told me that we were on a RECORDED LINE yet on that same line we agreed that I was going to settle my monthly account and she would send me my statement. Next minute I'm being handed over to an ADMINISTRATOR with no warning as if I had refused to settle the minimum amount required. Very unprofessional agent, further she didn't even verify clients details before attempting to send an email. Misleading speech and not putting customer as a priority. Call recordings will show that she was rude throughout the call asking me questions like...DID I NOT KNOW THAT I HAD AN ACCOUNT TO PAY?

Guess what,you want to hand me over to an ADMINISTRATOR... I will hand you over to the OMBUDSMAN for unfair customer treatment and and misleading information communicated on your RECORDED CALLS that we will use as proof...SHOULD NO ONE CONTACT ME and fix this before the end of business day today.