customer service

I made a payment on my Foschini account on the 20th of April 2022 and the payment did not reflect on my Foschini account but it was deducted from my account. i called customer service centre on the 21st about this issue and was given ref: CS-703228 and i was told it takes 5 days and it will reflect, 5 days went passed and still my account was not credited with the R800 i paid. i called again customer service and did mention that this will affect my credit score and my account as well so i need them to sort it out. i have been redirected from on post to another with no help. on Thursday the lady emailed me and told that she escalated my issue to Bank matching department but still no resolution and now its a new month and now im in arears cos this hasn't been resolved and no communication from Foschini regarding this matter.

I made a payment on the 20th using Foschini online method. my banking details are already uploaded on their site, it only sent an OTP as security on my cellphone number and it went thru after confirming the OTP..

I did send a screenshot and email it to them of the money that was debited on my end but still no resolution.

now I'm in arrears and that affects my credit score. do you'll know how hard I'm trying to maintain a good record for myself....