1 reviews | Active since Apr 2017

08 Apr 2017, 10:31

Customer Service

<p>So my mother holds a foschini account, because post is not working, she had to get her statement from foschini store for the bank, a lady there, Elsie Mngomezulu, blatantly refused her a foschini stamp after numerous attempts saying she was *****....</p> <p> </p> <p>the he bank gave mom a letter with its own stamp, making Elsie see that mom is not ***** and asking that Elsie stamp the statement..: still!!! I had to take my day off to come ruin my day by ending up throwing tantrums .... Elsie on the other hand, was rude as ever, still, and unapologetically so!!!</p>

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Replies (1)
Foschini
Foschini's reply08 Apr 2017, 13:09
Official

Good day Mapule Khanye

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Foschini team