**** Customer Service

<p>I went into your Tygervalley branch more than a month ago to look for shoes that I needed for a wedding (I was a brides****). I found the perfect pair of shoes, and asked the girl in the shoe department for a 4. (Tamara or Tammy something to that effect) she came back stating that someone had swooped shoes and it was an odd pair, a 3 and a 4. she then asked if she could phone another store (which she didn't, she simply checked on the system) I know this because I asked her to ask them if they could keep it for me. she then came back and said they don't have any and asked if she could contact another store. I said fine and asked if they could deliver it to the Tygervalley store, to which she said I had to pay the delivery fee, which I refused to pay, because as the customer why must I pay for your F-UPS?? Canal Walk wasn't answering so she simply wrote my name and number down on a slip and said she'd phone me when they found out. approx 30min I got a call to say Canal Walk had and she put the phone down in my ear. they accidentally phoned me back and that's when I asked if someone would let me know when the shoes would be there. I needed them exactly 10 working days from when I was there. a different woman then said they would and proceeded to put the phone down in my ear again. now I know I make it sound like I received some sort of customer service, however the whole interaction between myself and this Tamara(or whatever the hell her name is) was very disturbing. she was sighing and huffing and puffing through every request I made from her as if it was way too much effort and I am still patiently waiting for someone, anyone to call me. but no such luck. luckily Canal Walk still had the shoes when finally decided to take the matter into my own hands. this is very upsetting and I have told ALL my friends and family to not go to Tygervalley branch, and they have also spread the word about the bad customer service I received from them.</p>