Customer service

<p>i recently went to pay my Markham account at klerksdorp city mall, Markham store had a long queue of which i opted to walk towrds foschini to pay my due installment. The first entrance from markhams site is a fragnance area of foschini. i went to the customer till area were there was no queue of which i was a bit happier as i was on a work break and i can be helped quickly. </p> <p> </p> <p>The lady i met at the till directed me to the clothing area claiming thats were customer service is being done and by the time she wasnt doing hectic to destract her not to assist clients. I then proceeded to were i was directed and was greatly helped to pay my account with a great relief as there was a short queue.</p> <p>I informed the lady on the till about my disappointment of not being assisted and the response i got was most clients complained about that and nothing is changing. i was demoralised to complain within the store as it was said that customers had complained about the issue. i dont even know if those complains were verbal or not. </p> <p>I write this to request Klerksdorp City Mall fragnance manager/supervisor to avail his/her department staff to help clients. They should not assist us when we buy cologne's only. its not all fragnance staff having such behaviour. If ever its their policy they must write a visible board in order for us not to borther them,</p> <p> </p> <p>Regards</p>