Customer Service

<p>I went to Foschini because when I took my phone in for repairs the inside was changed and the IMEI number changed. I was then ****** and they took my phone so I went tothem to request for my new IMEI number form the papers they recieved when my phone came back from repairs.But the lady at the cellphone counter told me they cant help I need to call the Vodacom repair centre. She daile the number and gave me the phone to speak to them while she went back to her what app messages. I didnt get any joy I told she just looked at me and said she cant help luckly they was a Vodacom sales rep in the store who then took the phone and called the rpair center explaining my story. They romised to email me my IMEI which never came back so I left the store can back after 4 days to check if the email has come through but nothing. The same lady just gave me the phone again and told me to speak to them she dialed the number the rest is history I still dont have my IMEI which I need to open a case to be able to claim with my insuarance. If th lady at Foschini had tryed to help me by speaking to the repair center or by going through her file to check for the IMEI my phone will be blacklisted and I would have open up a case and I would have put my insurance claim by now.</p>