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nonhlanhla M
1 reviews | Active since Aug 2016
10 Aug 2016, 11:49
customer needs not their main priority
<p>Im a TFG customer and had a contract with foschini today (10 august) my sim had network problems and when i called mtn customer service they told me i should contact foschini for that matter,I did so and was told that my sim will be activated in 24hrs to 48hrs why did i not get an sms notification that the contract was about to end and that i will be simless for the whole day,I might loose important calls because of this and im not impressed at all .</p>
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Foschini's replyOfficial
12 Aug 2016, 06:05Good Day Nonhlanhla
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply12 Aug 2016, 06:05
Official
Good Day Nonhlanhla
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,