tP
tsholofelo P

1 reviews | Active since May 2017

30 May 2017, 15:01

Customer incovience.

<p>I called in to the call center to find out the proceedure of increasing my credit limit, i was advised to go instore there is a form that i have to fill in submmit my pay slip and bank statement then it has to be reviewed, i have been more tha four times to the Rustenburg waterfall mall store and always told they do not have the form, the forms are finished. I feel this is just an inconvience for me as a customer.</p>

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Replies (1)
Foschini
Foschini's reply30 May 2017, 15:09
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated

TFG

Best regards,