customer experience.

Good day guys, ever since i have been a foschini account holder i have never had any problems. When i received my card it never swiped the consultants would always have to type my number in and it worked. I went to Claremont on Saturday and spent hours looking for an outfit when i eventually find it and off to pay they tell me my card is blocked i need a new one and need to have my id with. I don't have my id at all times. you guys spam me with email all the time yet you fail to mention that you have blocked my card. This is not a complain because i have a good relationship with this store i just need my card to work and will not be getting a new one.