HD
Hilda D
1 reviews | Active since Jan 2022
07 Jan 2022, 22:52
Customer Complain
I bought a phone 3 months back, it didn't last for 3 weeks and it just shut down, I went back with it to the store and since then all I get told is I should come back on a certain date but to no avail, they keep postponing it's been almost 3 months, I asked for a refund or an exchange but I was told to wait till the phone is back, but till when
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Foschini's replyOfficial
11 Jan 2022, 13:44Dear Hilda,
Thank you for taking the time to bring this to our attention.
Kindly allow us to express our apologies for the negative experience you've had - we're so sorry for the delay in receiving your device, and not being assisted with a refund or exchange as requested.
Please be assured that we have escalated the matter with our team. A consultant will be in touch with you shortly to provide further assistance and have the matter resolved.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention.
Kindly allow us to express our apologies for the negative experience you've had - we're so sorry for the delay in receiving your device, and not being assisted with a refund or exchange as requested.
Please be assured that we have escalated the matter with our team. A consultant will be in touch with you shortly to provide further assistance and have the matter resolved.
Kind regards,
The Foschini Team
Foschini's reply11 Jan 2022, 13:44
Official
Dear Hilda,
Thank you for taking the time to bring this to our attention.
Kindly allow us to express our apologies for the negative experience you've had - we're so sorry for the delay in receiving your device, and not being assisted with a refund or exchange as requested.
Please be assured that we have escalated the matter with our team. A consultant will be in touch with you shortly to provide further assistance and have the matter resolved.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention.
Kindly allow us to express our apologies for the negative experience you've had - we're so sorry for the delay in receiving your device, and not being assisted with a refund or exchange as requested.
Please be assured that we have escalated the matter with our team. A consultant will be in touch with you shortly to provide further assistance and have the matter resolved.
Kind regards,
The Foschini Team