Customer Care doesn't really 'CARE'

If I could give a review of 0 stars I would.

I purchased an Elizabeth Arden perfume online when I received the item it had no cap on the bottle and the bottle had tape stuck on the nozzle to prevent leakage.

I used a 10% off voucher in order to purchase the item.

So when I contacted them they apologized and gave me a refund and said that they would send a courier to collect the goods.

I then asked them to give me another 10% off voucher because I wanted to buy another item for my wife, but they refused to do so.

My wife also purchased a face cream from them which they stuck a sticker on with an expiration date the box looked old so she was not convinced and contacted Elizabeth Arden who used the batch number to verify and said that the cream was made in september 2015 and has a 3 year shelf life so she can still use it for the next 6 months (IF) it was stored correctly so obviously the date that was stuck on the box was incorrect (08/2019) and they are selling almost expired or defective products and have 0 customer care what so ever.

Be wary, just because it's a well known brand it doesn't mean that you are going to get good service or products .