****** and bad service
I had a markharms account which was overdue for some time. on the 22nd of September i went to a markhams store in South Gate mall to ask my balance as i needed to settle it. i was told my balance ids R1860.78 including hand over fees.<br> I settled the amount in full on the 24th September. icalled the contact centre to get my paid up letter , and now suddenly they can not give me a paid up letter as the recovery agency fee balance is not zero. now whose fault is that???? i asked before settling the account and was advised to pay it directly to the foschini group.<br> It is not my fault that the recovery agency is not paid and i did not even know they existed. why should i now be inconvinienced because they advised me wrond?
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini Team
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini Team
THANK YOUR FOR RESOLVING MY ISSUE SO PROMPTLY :):):)
THANK YOUR FOR RESOLVING MY ISSUE SO PROMPTLY :):):)
Good Day Tshekgene
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.
Good Day Tshekgene
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.