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1 reviews | Active since Aug 2015

17 Aug 2015, 10:43

*****ED BY SPORTSCENE FOR THE PAST 21 MONTHS

I HAD A CELLPHONE CONTRACT WITH MTN 121 THROUGH THEM TO RECEIVE R50 AIRTIME & WHEN IT ENDED I CANCELLED IT & MTN STOPPED SENDING ME THE AIRTIME.LAST WEEK FRIDAY I RECEIVED A CALL FROM THE FOSHINI GROUP TO UPGRADE, ETC & I WAS INFORMED THAT IV HAD AN AGREEMENT THAT HAS BEEN RUNNING FOR 21MONTHS THROUGHT THEM WITH MTN.MY RESPONSE WAS THAT I WASNT AWARE OF SUCH & I HAVENT RECEIVED ANY R50 AIRTIME IN THE PAST 21 MONTHS.I WAS THEN REFERRED TO ANOTHER DEPARTMENT WHICH DEALS WITH SUCH & SPOKE TO BYRON CLUOTER (PARDON THE SPELLING) WHO IS IN THE CAPE TOWN OFFICE,WHO THEN TOLD ME HE WOULD INVESTIGATE BY CALLING MTN TO CONFIRM IF I HAVE BEEN RECEIVING THE AIRTIME & THEN HE WOULD LISTEN TO THE RECORDING TO CHECK IF I HAD AGREED FOR THE CONTRACT TO CARRY ON.HE CALLED ME TODAY(MONDAY) TO SAY THAT MTN SAID MY NUMBER IS NOT ACTIVE THEREFORE I HAVE NOT BEEN RECEIVING THE AIRTIME IN THE PAST BUT FOSHINI GROUP WILL ONLY TAKE OFF THAT MONEY THAT HAS BEEN CHARGED FOR THE PAST 2MONTHS &PAY IT INTO MY ACCOUNT (R100 REDUCTION ON MY ACCOUNT OUT OF R1 050) BECAUSE IT IS MY RESPONSIBILITY THAT I AM BEING CHARGED CORRECTLY.SINCE THE POST OFFFICE STRIKE LAST YR,I HAVENT BEEN RECEIVING POST I GET MY ACC SMS'

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Replies (1)
Foschini
Foschini's reply17 Aug 2015, 11:11
Official
Hello Skyenk,

Thank you for bringing this to our attention. Your query needs to be investigated by our Hi Online department and they will contact you directly with the outcome.

The Foschini Ops Team