Crime and disservice at Foschini

I was looking for an affordable handset in theses trying times and I went Foschini since I have an account with one of its subsidiaries.

I bought the at Westgate, Roodepoort Foschini at around 15H50 on Saturday the 23rd of June 2018. I charged the phone from around 18H30 the same day till Sunday around 20H00. I took the phone to work the following morning and listened to a radio for about 4 hours, then the battery died.

I thought it was the radio, so I charged it the whole night till Tuesday morning. Let with it for work and didn't put the radio on. NO phone calls received or made with the cellphone the whole day, and the died before 15H00. I got back home switched it off and charged the phone again, the whole night. I died again around 15H00. So I sort to return the phone to Foschini on Saturday the 30th of June around 12 noon and I was told that I am over the 7 day policy. By my count I still had a few hours before the 7 day policy expired. But I was told the policy counts the whole day. B***S***.

Then I was assisted to log a faulty phone query which took time and delayed my plans. At the end I was promised, by the Foschini staff, that I would received call when the phone is leaving Foschini and when its back and ready for collection. Mind that I wanted to return the phone and I was ****** of the opportunity. I still had 3 hours before expiry of the number of days in hours that the phone was with me.

It has been 6 days since the phone is been logged with Foschini and no phone call has been received. I pay my accounts on time every month with TFG and this is the level of crime and disservice I receive from them. How I cant wait to finish paying off my account and get out of an contract with them. I am highly inconvenienced by this disservice and would not recommend people from opening and training with Foschini.