Credit Limit Increase

I app**** for a Credit Limit Increase on my account last week Thursday and took al relevant documentation etc. to the branch as requested. They told me I will receive a response between 24 to 48 hrs. I finally decided to phone today to follow up as I received no response yet. They could not process my application as the branch did not complete the branch details. The agent informed me that I need to return to the branch and see that the branch complete there details correctly and then send it on again. My question to him was so I need to go in and see that the company documentation is correctly complete with no training or understanding of there procedures. His response yes. It is apparantly my as a clients work to make sure that their personal complete the for office use only part of forms correctly. My next question was so why did nobody inform me around this, bad client service and his response was that he agree that it is bad client service. He was adamant that I need to go into the store and see that the sales personal complete there side of the form correctly. Only when I demanded to speak to a manager they said they will phone the store. Hopefully somebody will contact me?