credit back the R2499 for the Acer tablet

I bought an Acer Tablet online it came with a cellphone it was delivery on 17th Feb. On 21st Feb I returned it to Foschini Boulders as per their Return Policy. I sent an email to explain my problems with the devices & requesting a refund or a new tablet. I was rep**** by Waseem Jacobs explaining that 'the Foschini Store will have to send it away for assessments. Should the results show that the product is faulty then a full refund can be done / a new product can be given to me' On 04th March I sent a follow up email since I am highly inconvenienced by not having full-time access to my personal email address. I also called the Foschini store I was informed that the device was not collected for a repair. I then received a call from Tasneem in response to my Followup email. She said the device should have been booked for a Repair by Incredible Solutions. She sent me an email advising that the device had been booked for a repair & it was to be collected by Incredible Solutions. Yesterday they refused to take the Tablet saying that they only work with Cellphones. Can I have the refund