Credit available

<p>Good day</p> <p>I am not happy with the fact that my credit available was also taken away when I changed my account to 24 months. When I spoke to the consultant and asked if the credit will be taken away he said not that it will still be available AND HE SAID NOTHING ABOUT WHEN THE SYSTEM WILL UPDATE IT WILL BE REMOVED OR REDUCED. I have been a loyal customer paying my accounts every month and I just don’t feel that it is fair all your consultants should be aware of your company process or if not then don’t answer the question when I asked “if the credit will still be available”</p> <p> </p> <p>Yes he did explain to me the amounts that will be less or more not sure but I still maintain that the CREDIT section was not explained to me and was not clear at all. And what gets to me is that I had to phone all the time to follow up and find out if the call recording was listened to. I was also advised to apply for more credit with a 3months banks statement why do I need to do all this if this was not explained to me as a customer if I change my credit will be removed surly the consultants should know this or I hope so.</p> <p> </p> <p>I am really and truly not happy with this and it take a lot for me to be this upset with a company.</p> <p> </p> <p>Customer service could not help me when I called just advised me to apply for credit L sad but true. And when I asked if I change my option back will I then get my credit the answer was still NO so I really give up.</p> <p> </p> <p>Also please send me the call recoding for that conversation</p> <p> </p> <p>Hope that I will get a much better response from the next person I will be speaking to awaiting your reply</p> <p> </p> <p>Shanaaz </p> <p> </p> <p> </p>