****py service from sales consultant

I had a very dissapointing experience t the branch yesterday. I walked into the store at 5:15 picked up a few things and went to pay. I stood at the tills for 5 min where 2 lady sales consultants were chatting. After a while I asked if anybody could help me pay. One of the ladies asked if im going to pay cash/ account. I told her account she looked down and said she cant assist me she's busy cashing up. At this time the store was still open. The 2nd lady consultant continued chatting and didnt offer to help on the 2nd till. I would have thought that customer's take 1st preference and cashing up is done when the store is closed. I've been a loyal customer for the past 10years of Foschini and buy cash or account, but yesterday she made me feel like I wasnt important because I was paying on account. This is how you treat customer