****py service !

Hi ,On 10/03/2018 I purchased a Jeans from your store for 499.00 less the 100.00 Promo. The tag mustve fallen off while fitting the garment on but literally never had the pair of jeans on because it couldnt go pass my thighs.So your very "friendly" staff at your Promenade branch first gives my husband lip that they wont exchange the item and after the lecture exchange it anyway (like you cant reprint a price tag these days) then instead of giving me the jeans for the same price i paid for on Saturday i now have to pay an additional 100.00 .I dont think that is fair at all .Why can I not have the jeans for the initial price i paid for on saturday or is it because its Mitchells Plain so automatically we just give ****py customer service no explanations whatsoever ....I feel like going to the store an slapping your staff with the jeans before requesting a full refund.FYI - tried calling the store -no answer , area manager Martin Steenkamp no answer either .Im sure if this was one of your branches in the larny areas it wouldnt have been such a hassle .*** service !Honestly....and its not the first time either.