**** SERVICE FOSCHINI - Aware of online issues but don't advise clients!!

On Monday, which was "Cyber Monday", I logged into Foschini Online from home on my cell phone. I placed and order, for a considerable amount. The system froze and kicked me out, I re logged in and placed all my items in the bag again and placed the order....and the system did the same. As I use my work email address, I assumed the order email would be sent. I was on leave and back today. I even managed to change my delivery address on Monday night as our work has moved premises. Today at work I notice there is no order confirmation in my inbox. Logged on from my desk top, and all my items are still reflecting, but in my bag and not as a order!! I emailed online "To Subject Sent Size Categories ********** Vanessa - Primary Card Number: ########### 9:08 AM 19 KB"to find out what is going on, still waiting for response, so I called the help line. Orders online can't help you if you do not have a ORDER #, and the guy I spoke to said that they are aware of a technical challenge when you try placing it on cell / app. So then I called Customer service, they can't help, because they don't know if "online" will honour my order I placed on Monday. I placed an order because of the discounts on the make up. Which seems to have fallen away now. So off they transfer me again to online, I held for so long, I eventually just ****ed the call! If they are aware they have a system error, shouldn't they honour my order and put it through, WITH the discount I would have received from Monday??? How does the one department not know what the next ones does, and how can they not give excellent client service and immediately check and see I added all that items to my bag & place the order for me?? They lost my business, I won't buy those same items there now, I will go somewhere else.