TB
Tshepo B
1 reviews | Active since Jun 2014
31 Jul 2015, 09:07
Courier hijacked apparently
i purchase sneakers online on 22 July 2015 using the express courier option for 24hrs turnaround time for delivery, i did not receive my order within 24hrs as stipulated and on 24 July i send an email to follow up on the order and i was promised that it will be delivered on the same day and again nothing happened.<br> <br> Monday 27 July, i followed-up again regarding my order and same story again, after an hour i got a call saying that the courier van has been hijacked \that right there drained my energy"on the call i was promised that they will send voucher sms and i can re-order...27 july passed"
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Foschini's replyOfficial
31 Jul 2015, 09:45Hello cryptical,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply31 Jul 2015, 09:45
Official
Hello cryptical,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,