Courier fees

First let me say that I have no problem with the staff at the store. They were polite , friendly and helpful. I purchased an item at Donna Claire in Greenstone Shopping Centre on Saturday 31st January.I wanted an extra pair of jeans but my size was out of stock. The assistant made an enquiry and the only stock was at Carnival Mall. I don't live anywhere near there and requested that the item be sent to Greenstone. I was told that there would be a courier charge of R50. What has happened to inter-branch transfers and customer service? I have phoned the call centre four times today, been given direct numbers, which either don't ring or go to voicemail. I lodged a complaint on the website (which requires a car number, and then can't verify it) and received an automatic response via email, when I specifically asked someone to call me on my mobile. So it seems that I am paying for being inconvenienced because Donna Claire has closed down its stores in Balfour Park and Melrose Arch. I have paid the \courier charge"and fully expect this to be credited to my account."""