TM
Tshegofatso M

1 reviews | Active since May 2015

15 May 2015, 10:18

Contract sim card

morning<br> <br> i am a member of Foschini group nad i joined the phone contract, the problem was my phone was blocked and i went to the shop and report the matter at moruleng mall foschini and they called their head office for assistant because i stayed for 3 days without a phone. and i ask the consultend she give me attitude and didn't help me and i went back again, that's where they helped me because i was now angry.<br> <br> now i asked them to change my phone from contract to prepaid they did and send ed me to the shop, i went to Foschini Rustenburg i asked for help, they said they are not gonna help me i was suppose to come with my proof of residence n ID book. i explained that they didn't tell me in the phone the said they will help me and the lady who was helping me started to give me attitude and left me charting with her colleagues on my presence.<br> <br> that is bad attitude now i have a week without a phone i cant even transfer my payment, because i am using cell phone banking.<br> <br> i am not happy at all.<br> <br> Regard<br> Tshegofatso Modibane

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Replies (1)
Foschini
Foschini's reply15 May 2015, 11:03
Official
Hello Motshego,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

Best regards,